Troubleshooting Camera Audio Issues

If your camera isn’t producing any sound — whether during live streaming, playback, or two-way talk — several factors could be causing the problem. This article will guide you through the most common causes and how to fix them.

Common Causes and Solutions

App Settings

• Live stream audio is muted
  Check the speaker icon on the live streaming page. If it shows a muted state, tap it to enable sound.

• Microphone permission not granted
  The Nooie app needs access to your phone’s microphone for two-way talk to work.

  • On your phone, open Settings → find Nooie → enable Microphone.

• Two-way audio not configured properly
  Some models have single- or two-way audio modes. Check the configuration in the camera settings.

Note: For models IPC200 and IPC200A (outdoor cameras), microphone and speaker cannot be used at the same time. When the microphone is enabled, the speaker will not work; when the speaker is in use, the microphone will be disabled.

• Phone system volume too low or in silent mode
  Make sure your phone’s media volume is turned up and that silent or Do Not Disturb mode is off.

Camera Settings

• Audio recording is disabled
  Go to Camera Settings → Audio/Video → ensure Audio Recording is turned on.

• Outdated firmware
  Make sure your camera firmware is up to date. Outdated firmware can sometimes affect audio features.

Hardware or Network Issues

• Camera microphone or speaker damage
  If hardware is damaged, the camera may not capture or play sound.

• Noisy environment
  Excessive background noise may make it hard to hear the camera audio.

• Network instability
  Poor or unstable internet connections can result in audio loss, delay, or distortion.

Recommended Troubleshooting Steps

1. Check app permissions, volume levels, and the live stream speaker icon.

2. Verify camera audio settings and update the firmware if necessary.

3. Test the camera on a different network or location.

4. If the issue persists, please contact our support team for hardware diagnostics.

💡 Tip: The speaker icon on the live stream page indicates whether audio output is enabled. If it shows a muted symbol, tap to enable sound.