Customer Support Hours

We’re always here to help, but the way you can reach us may vary depending on the time of day. Here’s how our support works:

🤖 AI Assistant – Available 24/7

Our in-app support bot is always online and ready to answer your questions at any time of day. For quick troubleshooting and FAQs, this is the fastest way to get help.

👩‍💻 Email Support – Business Hours

If you need help from a human agent, you can reach our support team via email.

• Hours: 9:00 AM – 6:30 PM (UTC+8), Monday to Friday

• Channel: Email only (no phone hotline or live chat at this time)

Our team will respond to your message as soon as possible during business hours.

📌 Note

We don’t currently offer a phone hotline or real-time chat, but our AI assistant is always available, and our agents will follow up by email within working hours.

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✨ Our Promise to You
Whether it’s day or night, you’ll never be left without support. Our AI assistant is on standby 24/7, and when you need that extra human touch, our dedicated email team is here to help—fast, friendly, and reliable.