Video & Playback Issues
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⭐ Why Can’t I View Playback from a Specific Time?
If you’re trying to watch video from a certain moment — like the past 10 minutes or a specific ho...
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⭐ How to Rotate the Camera Image
If your camera's live view appears upside down or at an incorrect angle, you can adjust it using ...
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⭐ Night Vision Image Too Bright or Too Dark
If your camera’s night vision image looks unbalanced — with overly bright areas (like white walls...
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Multi-Screen Live View Layout and Audio Limitations
OverviewThe multi-screen live view feature allows users to monitor multiple cameras at once. Howe...
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Why My Camera Won’t Stream on Mobile Data or WiFi (VPN May Be the Cause)
What You Might NoticeYour camera works perfectly on WiFi, but stops streaming when you switch to ...
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Why doesn’t my playback video play when I click the thumbnail?
If you click on a playback video thumbnail but the video does not start playing, this is normal b...
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Why can’t I delete my playback videos?
If you are unable to delete your playback videos, the reason may depend on where the videos are s...
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How to Retrieve Deleted or Expired Playback Videos
We understand how important your recorded videos are—whether for home security, family moments, o...
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Why Can’t I See the Live View on My Camera?
If your camera’s live view is not displaying properly, it usually falls into one of two scenarios...
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Playback Not Working: Check Recording Settings
If you cannot view any playback videos from your camera, it could be due to storage or recording ...